Terms & Conditions

Article 1 – Definitions

In these general terms and conditions, the following definitions apply:

Withdrawal period: the period during which the consumer can exercise their right of withdrawal.
Consumer: a natural person not acting in the course of a professional or commercial activity, who enters into a distance contract with the professional.
Continuous performance contract: a distance contract relating to a series of products or services, with obligations spread over time.
Right of withdrawal: the consumer's right to withdraw from the distance contract within the withdrawal period.
Professional: the natural or legal person who offers products or services remotely to consumers.
Distance contract: a contract concluded between the professional and the consumer within the framework of a system for distance selling.

Article 2 – Identity of the Professional

Eleanor & June info@eleanor-june.com

Business Name: MIGO

Article 3 – Scope of Application

These general terms and conditions apply to every offer from Eleanor & June and to every distance contract concluded between Eleanor & June and the consumer. Before the agreement is finalized, these terms and conditions will be made available to the consumer, either electronically or in another durable form.

Article 4 – The Offer

All offers are non-binding. Eleanor & June reserves the right to modify or withdraw offers at any time.
The offer clearly specifies the total costs, including any shipping fees, customs duties, taxes, and additional charges levied by postal or courier services.

Article 5 – The Contract

The contract is concluded at the moment the consumer accepts the offer and complies with the conditions stated. Eleanor & June will promptly confirm acceptance of the contract by email.

Article 6 – Right of Withdrawal

The consumer has a right of withdrawal of 30 days from the day of receipt of the product, without being required to provide any reason.
The costs of return shipping when exercising the right of withdrawal are borne by the consumer, unless the item is defective or damaged.

Article 7 – Costs in Case of Withdrawal

Eleanor & June will refund all payments received from the consumer within 7 business days from the date the returned product is received and inspected, provided it meets the return conditions. Refunds are processed via the original payment method used at checkout. Original shipping costs are non-refundable.

Article 8 – Customs, Import Duties, and Tax Liability

8.1 All goods offered and sold via this website are shipped under the Incoterm "Delivered Duty Unpaid (DDU)" as defined in Incoterms 2000. This means the customer is solely and fully responsible for all costs and obligations related to the import of the goods into the destination country.

8.2 These obligations include, but are not limited to:

(a) payment of import duties, sales tax, VAT, or any other applicable taxes or levies upon entry;
(b) clearance charges, including brokerage, inspection, or handling fees imposed by customs authorities, postal services, or courier services;
(c) compliance with local laws, product regulations, restrictions, and certifications required in the destination country.

8.3 Eleanor & June does not act as the official importer for any order. Legal ownership and responsibility for the goods transfer to the customer upon shipment. Eleanor & June is not responsible for delays, seizures, refusals, or fines resulting from the customer's failure to comply with import laws or pay the required fees.

8.4 Eleanor & June provides the necessary commercial documents for international shipping (including, if needed, a pro forma or commercial invoice, product description, and declared value). However, Eleanor & June does not guarantee that the documents or products will meet the specific regulatory or technical requirements of the destination country. The customer is solely responsible for verifying whether the ordered products are permitted for import, restricted, or require special permits or licenses.

8.5 The customer agrees to indemnify and hold Eleanor & June harmless from any financial liability, claim, penalty, or cost imposed by customs authorities or third parties resulting from the customer's failure to comply with applicable import regulations.

8.6 Customers are strongly advised to contact their local customs authority or consult relevant import guidelines before placing an order to avoid unexpected charges, delays, or refusal at the border.

Article 9 – Compliance and Warranty

Eleanor & June guarantees that the products comply with the contract and with applicable legal requirements at the time of delivery.
Any defects or non-conformities must be reported in writing within 14 days of discovery by the consumer.
Products must be returned in their original packaging and in the condition in which they were received, unless otherwise agreed.

Article 10 – Delivery

Orders are delivered within 30 days, unless a different delivery period has been explicitly agreed with the consumer.
In the event of a delay, Eleanor & June will notify the consumer within 14 days of placing the order.
Orders are shipped under conditions whereby the customer is designated as the recipient and the responsible party for import formalities.
Eleanor & June ensures that products are shipped in accordance with applicable international shipping regulations but assumes no responsibility for delays or issues during customs clearance.
The customer's failure to meet import obligations does not constitute grounds for cancellation of the order or entitlement to a refund.

Article 11 – Complaint Resolution

Complaints regarding the execution of the contract must be submitted in writing and in a complete and clear manner within 7 days after the consumer has identified the issue or reasonably should have identified it.
Eleanor & June will respond to the complaint within 14 days of receipt. If a complaint requires a foreseeably longer processing time, Eleanor & June will send a confirmation of receipt within 14 days and indicate an expected timeframe for a substantive answer.

Article 12 – Disputes

These general terms and conditions are governed by applicable law. Disputes will preferably be resolved amicably. If necessary, disputes will be submitted to a competent court of jurisdiction.

Article 13 – Contact

Should you have any questions about these Terms of Service, please contact us at info@eleanor-june.com